FAQs

General

Q1. WHAT IS THE NEW SURRY HILLS VILLAGE?

TOGA’s vision is to revitalise the Surry Hills Shopping Village to provide residents, business owners, workers and visitors of Redfern and Surry Hills with a vibrant neighbourhood hub.

In collaboration with the City of Sydney, TOGA has considered the local character of Redfern and Surry Hills and intends to create a convenient and connected urban place with a collection of engaging and diverse spaces that reflect the neighbourhood’s streets and laneways.

KEY FEATURES INCLUDE

  • a new public parklet, to be dedicated to City of Sydney
  • a vibrant retail and dining precinct, activating key street frontages
  • a public realm designed for patrons, workers, visitors, residents and the community to share
  • a widened footpath enhancing Marriott Street
  • a laneway providing pedestrian and cycling connectivity from Marriott Street through to Baptist Street
  • a market-style retail laneway that connects the existing laneway networks providing a vibrant and pedestrian-friendly alternative to Cleveland street
  • collaboration with local artists and community spokespeople throughout planning and design
  • the protection of the heritage building on the corner of Cleveland and Baptist Street.

Q2. WHAT STAGE IS THE DEVELOPMENT AT AND WHEN WILL IT BE FINISHED?

The project is now in the construction phase.

The design and planning processes have been finalised, and City of Sydney has granted Development Approval.

The revitilised shopping village is scheduled for reopening in early 2024.

Construction

Q3. WHO IS MANAGING CONSTRUCTION?

TOGA is overseeing and managing all construction activities.

As is industry standard practice, TOGA will appoint a variety of contractors throughout the construction process. TOGA uses only established, reputable, and reliable contractors.

Q4. WHEN WILL CONSTRUCTION FINISH?

Construction is scheduled for completion in early 2024.

Q5. WHAT CONSTURCTION ACTVITIY IS BEING COMPLETED NOW AND WHAT IS THE NEXT STEP?

Decommissioning and demolition of the existing buildings and associated infrastructure has been completed.

Excavation works are now underway to make way for the foundations of the new buildings and facilities. This task is scheduled for completion in early 2022*.

* The construction schedule is weather dependent. While delays due to wet weather are factored into the schedule, wet weather has the potential to delay construction activity.

Q6. HOW WILL CONSTRUCTION BE MANAGED?

A Construction Management Plan has been prepared in accordance with the Development Approval Conditions of Consent determined by City of Sydney.

The plan considers how potential local impacts will be managed throughout the construction process. Topics of consideration include noise, vibration, air, dust, water, vegetation, waste materials, and traffic flow.

Q7. I’M A LOCAL RESIDENT, WHAT CAN I EXPECT DURING CONSTRUCTION?

As is normal for urban construction activity, site neighbours may experience some minor disruption during construction, including:

  • Noise – from on-site machinery and from truck movements
  • Visual aesthetic – from the site fencing and crane positioning
  • Traffic – from truck movements along Baptist and Cooper streets
  • Parking – from increased use of short-term parking on local streets
  • Supermarket access – while the new Coles is being built

Construction work will take place efficiently and expertly. TOGA appreciates the development site is situated in a residential area and will minimise disruption as much as is reasonably practicable.

Q8.  HOW WILL TRUCKS ENTER AND DEPART FROM THE CONSTRUCTION SITE?

Trucks will approach the site along Cleveland Street, turning left or right onto Elizabeth Street, and then via a left turn onto Cooper Street. Trucks will then access the site at the corner of Marriot Street and Cooper Street.

Trucks may exit the site via the following pathways:

  • left turn onto Baptist Street and then left turn onto Cleveland Street
  • right turn onto Marriott Street and then left turn onto Cleveland Street
  • straight onto Cooper street and then left or right onto Elizabeth Street.

With the aim of minimizing truck movements near the site, an application has been lodged with the City of Sydney to obtain permission for trucks to access the site via a left turn from Cleveland Street onto Baptist Street. Trucks will then access the site via a right turn from Baptist Street.

Q9. WHAT ARE THE HOURS OF WORK?

The approved hours of work are 7:30 am to 5:30 pm weekdays and 7:30 am to 3:30 pm Saturday. No work will be completed on Sundays or public holidays.

“Toolbox talks” and other minor works are also approved to occur outside of these hours.

Q10. ARE THERE ANY SAFETY RISKS I SHOULD BE AWARE OF?

Construction activity does not pose a safety risk to the local community.

The health, safety and wellbeing of the community is our number one priority. The work will be completed in strict accordance with relevant legislation, industry best-practice, and site-specific plans and procedures.

Q11. I HEARD THERE WAS A FREE SHUTTLE BUS TO COLES, WATERLOO?

To assist local shoppers during construction, TOGA has provided a community shuttle bus that will run between the existing location and the Coles supermarket located at Crystal Street, Waterloo.

The bus is now running every hour weekdays from 9 am to 5 pm and weekends from 10 am to 3 pm.

Passenger pick-up and drop-off will occur at:

  • Baptist Street, Redfern (opposite display suite)
  • 55 Moorehead Street, Redfern
  • 40 Belvoir Street, Surry Hills
  • Bourke Street, Waterloo opposite Danks Street (outside Coles Waterloo complex)

For further information about this shuttle bus service, please contact Bus Charter during business hours on 0455 317 997.

A full timetable is available on the Home page of this website.

Road, parking, traffic, transport

Q12. WILL THERE BE CUSTOMER AND RETAIL PARKING IN THE NEW VILLAGE?

There will be sufficient basement parking for customers of the retail precinct.

Q13. WILL THE RESIDENTIAL DEVELOPMENT HAVE PARKING?

The new residents will have basement parking within the building to eliminate the need for on-street parking and congestion. The basement residential parking will include visitor car spaces.

Q14. WILL THE BOUTIQUE HOTEL HAVE PARKING AND HOW WOULD THIS IMPACT ON THE AVAILABLE RETAIL PARKING?

Parking will be available to hotel guests.

As it is anticipated that most guests will arrive via taxi, ride share or public transport, however, only a limited number of parking spaces will be available.

The development will include approximately 170 public car parking spaces in addition to the hotel parking available for visitors, shoppers and the community. Car-share cars will be available in the precinct.

Q15. WILL THE DEVELOPMENT CAUSE INCREASED TRAFFIC AND CONGESTION?

Extensive traffic modeling has been undertaken to ensure that impact on traffic and congestion in the surrounding area is minimised.

All parking will be relocated below ground to increase the amenity of the surrounding streets – off-street parking will be available to residents, visitors, and the community.

TOGA encourages alternate modes of transport for residents and the community. To support this, car-share bays and bike storage facilities will be available within the site. The village is also accessible via bus (stopping on Cleveland Road outside the village) and light rail (located on Devonshire Street).

The loading docks for retailers are located within the building envelope at on-grade loading docks on Baptist Street.

Q16. WILL THERE BE A CYCLE SHAREWAY WITHIN THE PRECINCT?

The development includes a new pedestrian and cycle shareway that will connect Baptist Street and Cooper Street. To maintain the local environment, the link will be limited to pedestrian and bicycle movement and allow for part vehicle access.

Community

Q17. HOW WILL THE DEVLOPMENT BENEFIT THE LOCAL COMMUNITY?

TOGA’s consideration for the local community has been at the forefront of the Surry Hills Village development.

Some key features of the development include:

  • a new public parklet, to be dedicated to council
  • a vibrant retail and dining precinct, activating key street frontages
  • local employment opportunities
  • a public realm designed for patrons, workers, visitors, and residents to share
  • a widened footpath enhancing Marriott Street
  • a laneway providing pedestrian and cycling connectivity from Marriott Street through to Baptist Street
  • the protection and activation of the heritage building on the corner of Cleveland and Baptist Street
  • a pedestrian-only, market-style retail laneway that connects the existing laneway networks providing a vibrant and pedestrian-friendly alternative to Cleveland street
  • collaboration with artists and community spokespeople throughout planning and design.

Q18. HOW WILL TOGA ENGAGE WITH AND COMMUNICATE TO THE LOCAL COMMUNITY?

TOGA is committed to keeping the local community informed throughout all phases of the project.

During construction, we will engage with the local community via the following channels to provide targeted, relevant and timeless news and information:

  • dedicated website (this website)
  • dedicated community information lines – phone and email
  • newsletters and project updates
  • construction works notifications
  • briefings
  • letterbox drops
  • door knocks
  • site signage
  • Community Liaison Committee

The best starting place is this website. If you haven’t already, click and scroll through the other pages for project news, frequently asked questions, artist impressions, an animation of the redevelopment, design and planning information, and retail/service offerings. We’ll update this space as the project progresses.

Q19. WHAT IS THE COMMUNITY LIAISON COMMITTEE AND WHAT DOES IT DO?

The Community Liaison Committee (CLC) is a group of local community and business representatives that has been established to guide the construction of Surry Hills Village.

Committee members, who represent and speak on behalf of the local community, meet regularly with TOGA’s representatives, providing a two-way opportunity for communication on the progress of construction activity. CLC members are briefed on progress of construction activity and are free to ask questions and share feedback with the project team. TOGA will respond to and address any key issues brought up during these meetings

The initiative ensures that TOGA is receiving relevant, first-hand information from the local community

Representatives from the City of Sydney have a standing invitation to all CLC meetings.

Q20. HOW CAN I SPEAK WITH THE PROJECT TEAM OR RAISE A CONCERN?

We would like to hear from you!

TOGA’s dedicated community engagement team for the project is here to answer your questions, and we welcome all feedback.

To speak with us, please contact the team via either phone on 1800 756 862 or email at shvcommunity@wsp.com

Alternatively, please complete the webform in the “Contact” page of this website and we’ll reply to you within one business day.

And, of course, please feel free to reach out to one of the CLC members to obtain further information about the project or raise an issue of concern

Design

Q21. WHAT WILL HAPPEN TO THE EXISTING SHOPPING CENTRE?

As part of a major redevelopment of the shopping centre, the existing facilities will be closed and decommissioned.

Once construction is complete, local shoppers will be able to enjoy shopping in a vibrant neighbourhood hub that will include a full line Coles supermarket, fresh food market and dining precinct.

Q21. WHAT CONSIDERATIONS HAVE BEEN MADE FOR THE HERITAGE BUILDING?

The former Bank of New South Wales heritage building is located on the corner of Cleveland and Baptist Streets. TOGA acknowledges the importance of this building and it will be retained for the benefit of the community.

Q21. HOW HIGH WILL THE DEVELOPMENT BE AND WILL IT AFFECT THE LOCAL AREA’S AESTHETIC?

The development will reach seven storeys, as approved by the City of Sydney.

The height of the development has been well considered throughout the planning process. Design considerations have been included to minimise the impact on the surrounding area. Most notably, building heights in sensitive areas have been reduced or deleted completely to maintain amenity and aesthetic of neighbouring terrace houses

The existing character of Marriott Street and Cooper Street has been considered. Two-storey terraces at street level have been integrated into the design to ensure the neighbourhood’s character is maintained and the development is consistent with the context of the street and suburb.

Q21. WHAT CONSIDERATIONS HAVE BEEN MADE FOR THE PROPOSED PUBLIC PARK?

TOGA has committed to dedicating a public park to City of Sydney for the community to share and enjoy.

Q21. IS THE DEVELOPMENT SUSTAINABLE?

The development has been designed with sustainability in mind.

TOGA has committed to the achievement of energy and water Building and Sustainability Index (BASIX) scores at least five points higher than targeted for the development site, while the Coles supermarket will achieve at least a Four Green Star energy rating from the Green Building Council of Australia. These commitments have documented as part of the Planning Agreement with City of Sydney.

Q21. IS THERE ANY PUBLIC ART?

TOGA has commissioned Urban Art Projects (UAP) to deliver public art onsite in line with the City of Sydney’s Public Art Strategy. UAP will prepare a curatorial vision and identify opportunities for public art in the architectural scheme.

Further detail can be found in the City of Sydney Public Art Strategy Policy

Retail opportunities

Q21. WHICH RETAILERS WILL OPERATE IN THE RETAIL PRECINCT?

Coles supermarket will be the anchor tenant for the retail precinct of the development, along with Vintage Cellars.

Throughout the construction period, TOGA will be carefully selecting retailers, providores and food and beverage operators to provide amenity to local residents and business owners.

Q21. IS THERE ANY COMMERCIAL OFFICE SPACE?

A diversity of residents, visitors and workers is integral to the long-term success of any neighbourhood. To ensure Surry Hills Village and the surrounding streets are active at all times of day, an office building will be incorporated on the Cleveland Street frontage

The benefits of commercial office building include:

  • local employment opportunities for residents
  • office workers shopping nearby and supporting local businesses
  • greater diversity throughout the day supporting place making, activation and safety.

Q21. HOW AND WHEN CAN I ENQUIRE ABOUT LEASING OPPORTUNITIES FOR MY BUSINESS?

TOGA is at present focusing all efforts on construction of the Surry Hills Village. It is too early in the development process to enquire about leasing opportunities.

TOGA will provide further news and information about leasing opportunities as the construction phase of the development progresses.

Please check this space again in 2022.